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How we work
What people ask before starting: what you have to put in, how much of your time it takes and what happens the day you change your mind.
How much of my time does this take?
One meeting to tell us how your business works, and a review of the bot before it goes live. We load the catalogue, the opening hours and the answers ourselves from whatever you already have: your website, your price list or a spreadsheet. You configure nothing.
What do you need from me to get started?
Your catalogue of services or products with prices, your opening hours, who handles what, and access to whichever diary you use. If any of that isn't tidy, we tidy it: that is part of the job.
Is there a minimum term?
No. It is a monthly subscription and you can cancel whenever you like, with no penalty. If the system is not earning its keep, we would rather not hold you to a contract.
What do I keep if I stop working with you?
Your data. The clients, the appointments, the conversations and the catalogue get exported and handed over. We don't hold anyone's information hostage.
What if my processes change in a few months?
Then we change them. A price, an opening hour or a new service gets updated at no cost. If what changes is how the whole business runs, we talk it through and rebuild it.
Does this replace my team?
No. It eats the work nobody wants: answering the same question on the phone twenty times, writing appointments down by hand, chasing confirmations. Your team carries on doing what it is good at, with fewer interruptions.
Can I step into a conversation the bot is handling?
Yes, at any point. You see what it is saying, you step in and you carry on. The bot steps aside and stays out of that conversation until you say otherwise.
Do you work across all of Spain?
Yes. Everything is built and maintained remotely, so where you are makes no difference. We work in Spanish, Catalan and English.
Do I need technical knowledge?
None. If you can use WhatsApp, you can use this. Whatever sits behind it is our problem.
Didn't find what you were after?
Write to us and we answer ourselves, with no bot in between.