Privacy policy

1Data controller

In accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) and Law 34/2002 (LSSI-CE), this Privacy Policy applies to the processing of personal data of users interacting with the website byparkerai.com, whose controller is:

This policy applies to personal data obtained through this website, and not to information collected by third-party sites, even if linked from ours.

2What personal data do we process?

We process the data you provide voluntarily or that is generated by your browsing:

• Contact form data: name, email address, company and, optionally, the message you write to us.
• Messages sent to our conversational assistants, both the one on this site and the one on WhatsApp, so that we can reply to you. On WhatsApp we also process your phone number, which the platform itself provides to us. If you give us your contact details, we also keep a summary of the conversation in order to handle your request with context.
• Billing and professional contact data, only if you hire our services.
• Minimal technical data from server logs (IP address, date and requested page), necessary for the security and operation of the site.
• Aggregated, anonymous usage statistics (page views, approximate country, device type) via our own cookieless analytics tool, hosted on our servers. They cannot identify you and do not follow you across other websites.

3Purposes and legal basis of processing

We process your data for the following purposes, under the legitimate bases indicated:

• Handling enquiries and requests received via the form, the chat or email. Basis: your express consent (art. 6.1.a GDPR) and pre-contractual measures (art. 6.1.b GDPR).
• Preparing the free audit and the proposals you request. Basis: pre-contractual measures at the data subject's request (art. 6.1.b GDPR).
• Management, invoicing and support of contracted services. Basis: performance of a contract (art. 6.1.b GDPR).
• Security, fraud prevention and technical improvement of the site. Basis: legitimate interest (art. 6.1.f GDPR).
• Compliance with tax and accounting obligations. Basis: legal obligation (art. 6.1.c GDPR).

4Minors

We do not process data of children under 14 without the express consent of their parents or legal guardians. If we detect such data without that consent, we will delete it securely and immediately.

5Data retention

We keep your data only as long as necessary for each purpose:

• Enquiries and requests: for the time needed to handle them and up to 12 months for traceability.
• Contractual relationship: for the duration of the contract and, afterwards, the periods required by law (tax and accounting: up to 6 years).
• Website chat conversations: these are not stored on our servers and disappear when you close the tab; the session identifier lives in your browser (localStorage) and you can delete it at any time. WhatsApp conversations: these are recorded in our system, as in any messaging chat, for as long as needed to assist you and up to 12 months. If you give us your details through either channel, we keep a summary of what we discussed alongside them so we can handle your request with context; all of it is deleted if you exercise your right to erasure, which you can request from the WhatsApp assistant itself or by writing to us.
• Technical server logs: limited, reasonable periods to guarantee security, in accordance with current regulations.

6Recipients and data processors

We share strictly necessary data with technology providers acting as data processors (web hosting, email, automation tools and the provider of the artificial intelligence model powering the chat), guaranteeing by contract the confidentiality and security required by Article 28 GDPR.

The full, up-to-date list of those providers, what each one does and where it processes data, is published on the «Sub-processors» page, linked in the footer of this site.

No data will be transferred to third parties for commercial purposes. Data will only be communicated where there is a legal obligation or you expressly consent.

7International transfers

Some technology providers (for example, the provider of the assistant's AI model) may be located outside the European Economic Area (EEA). In such cases we guarantee an adequate level of protection through European Commission Adequacy Decisions or the signing of Standard Contractual Clauses (SCC).

8Your rights

You may exercise the following rights before the controller at any time:

• Access: know what data of yours we hold.
• Rectification: correct inaccurate data.
• Erasure: request deletion of your data when no longer necessary.
• Restriction: limit processing in specific cases.
• Objection: object to processing, especially for commercial purposes.
• Portability: receive your data in a structured format.
• Withdrawal of consent: at any time, without retroactive effect.

To exercise them, write to parker@byparkerai.com stating the right you wish to exercise; we may ask for additional information to verify your identity. You also have the right to file a complaint with the Spanish Data Protection Agency (aepd.es).

9Information security

We apply appropriate technical and organisational measures — TLS encryption on all communications, least-privilege access control, updated systems and backups — to guarantee the confidentiality, integrity and availability of your personal data.

10Cookies

This site does not use advertising, tracking or third-party analytics cookies. That's why you won't see cookie banners: there is nothing to accept.

The chat assistant stores a technical session identifier in your browser (localStorage), strictly necessary to keep the conversation thread. You can remove it at any time by clearing the site's browsing data.

11Changes to this policy

We reserve the right to update this policy to adapt it to legislative or technical developments. Updated versions will always be published on this page, with their revision date.