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Voice agents
Answering calls at eleven at night, in August and in three languages, without hiring anyone else.
Can you tell it is a machine?
You can if you listen for it, and it says so when it picks up because it has to. What you do not notice is the awkward silence: it replies in tenths of a second, which is what makes a call feel wrong.
Can it book an appointment during the call?
Yes. It checks the real gaps in the diary, offers them, confirms and writes it down before hanging up. It does not take a note for someone to enter later.
What if the caller wants to speak to a person?
It takes their details and the reason, and lets you know so you can call back. It does not push or try to keep them on the line.
Are calls recorded?
Yes, and it says so at the start of each one. The recording and the transcript are yours, and they show you what people are actually asking.
Can it make calls, or only take them?
It can call out: appointment reminders, confirmations or following up a quote. What we do not do is cold-call telemarketing.
How much does each minute cost?
Call minutes are billed separately, for what you use, and the price is in the calculator on the pricing page. A month with no calls costs no minutes.
Does it sound robotic?
No: we use the most advanced neural voices on the market, with natural pauses and intonation. Most callers just talk normally.
Can I keep my usual number?
Yes. We can forward your current number to the agent (always, or only after hours or when the line is busy) or give you a new one.
What if the caller wants a person?
The agent transfers the call to your team on the spot, or takes a message and schedules the callback.
Didn't find what you were after?
Write to us and we answer ourselves, with no bot in between.